Return/Refund Policy

This Refund Policy applies to the RTO Agent software product offered by Yesha Software LLP through the website www.rtoagent.co.in.

1. Overview

Yesha Software LLP is committed to providing high-quality software solutions. The RTO Agent software is a digital product and is delivered electronically. Customers are advised to review all product details, features, and demos before purchasing.

2. Free Demo / Trial (If Applicable)

Where available, customers are encouraged to use the free demo or trial version of the RTO Agent software to ensure it meets their business requirements before purchase.

3. Eligibility for Refund

• The RTO Agent software is a digital product and is generally non-refundable once access credentials or license activation is provided.
• Refund requests may be considered only if raised within 15 days from the date of purchase.
• The refund request must include a valid and genuine reason, such as:
  • Software not functioning as described on the website
  • Critical features not available as promised
• Yesha Software LLP reserves the right to verify the claim before approving any refund.
• If a refund is approved, the software license and access will be permanently deactivated, and the customer must stop using the software immediately.

4. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Email: support@yeshasoftware.com
• Order or Invoice Number
• Date of Purchase
• Reason for Refund
• Supporting screenshots or documents (if applicable)

5. Refund Processing

If a refund request is approved, the refund will be processed within 15 working days from the date of approval. Refunds will be made using the original payment method. Applicable payment gateway or transaction charges may be deducted where permitted by law.

6. Policy Updates

Yesha Software LLP reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on www.rtoagent.co.in.

7. Disclaimer

This policy applies only to purchases made directly through www.rtoagent.co.in. Purchases made via resellers, distributors, or third-party platforms are subject to their respective refund policies.